All my friends have photos and I don’t have any, why?

Modified on Fri, 01 Mar 2024 at 05:10 AM

We upload the photos in waves as they are processed and tagged. If you are reading this within the first 48 hours after the event, there is a good chance that your photos will be become available as we add and correct mis-tagged photos. 

If 72 hours after the event you still don’t have any photo assigned to you, it is possible that your bib number was not clearly visible to us (covered by the belt/clothing, pinned on the leg or the back…). To help us find your photos, please contact our customer support and include the following information:  


  • Did you run next to some friends? Knowing their bib numbers would really help us. 
  • What did you wear that day?  
  • It would be very helpful to have a photo of you, that way we know who we are looking for. You can attach one when you open the ticket. 

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